Wolfgang Koehler

Consultant with over 35 years of practical experience in After-Sales. I would like to help your dealership's After-Sales Department to start 'Firing on all Cylinders' Assistance with: New Dealership Builds, Improving Appointment Process, Service Reception, Workshop Process, Parts Warehouse. Also Financial Statement analysis, new service manager training, 'advanced' service manager training, Express Service Implementation, apply Lean Manufacturing Principles to your After-Sales Department.

As a member of the management team I moved to beautiful Zug, Switzerland to open one of the first MAR2020 Concept Dealerships in the World. As part of the team helped with design, construction, hiring, purchase of equipment and development of processes. Twelve Mercedes-Benz passenger car service bays, three commercial vans service bays, express service, bodyshop including paint. Honored to have been part of this fantastic team in Steinhausen in the Canton of Zug

Responsible for a team of over 50 with $1.2 million parts inventory. 20 bay service department incl commercial fleet op. Developed workshop teams that allowed for quicker diagnostic times, lower warranty costs increased through put & increased workshop capacity. Pioneered Express Service in Canada, Used Lean Manufacturing Techniques in the workshop to increase efficiency and productivity. Used principles of Just in Time Delivery to keep technicians in work bays and keep parts inventory levels at a min.

Responsible for a team of approx. 40 personnel. Improved service CSI from being one of the lowest performing stores to one of the best performing stores. Achieved QMA certification. Part of the management team that received one of the highest scores for employee satisfaction in the world. Sold the highest amount of accessories per new vehicle retailed.

Part of the team to help build one of the first Mitsubishi Stores in Canada from construction to opening. Built the highest performing aftersales department in Canada. Member of the Mitsubishi Motors Advisory Boards for Aftersales and Production.

Automotive Dealership Financial Management